The call center software will be used to assist the county’s six tax offices - in Denton, Carrollton, Frisco, Flower Mound, Lewisville and Cross Roads - in managing an overload of work, which includes handling property taxes, renewing vehicle registrations and transferring vehicle titles.Īccording to the county’s report, the contract’s total purchase amount would be $142,631, with $92,631 of that coming from the tax office and $50,000 from tax assessor/collector vehicle inventory tax funds. ![]() This decision comes after commissioners postponed the purchase in April due to favoring face-to-face interactions rather than a virtual system and questioning how the system will operate. Denton County commissioners unanimously approved the $142,631 software purchase during Tuesday’s meeting. ![]() ![]() Soon, calls to the Denton County Tax Office will be answered by an intelligent virtual assistant telephone system, but talking to a person will still be an option.
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